If I call 911 from my cell phone, why does my call sometimes get transferred to another agency?

Several factors play a part whether your call will be transferred to another agency:

    The location of the emergency

    The cell tower your call is being transmitted from

    The correct agency that would need to handle the reported emergency

It is the job of the 911 Center to make sure you are speaking with the correct agency that would best handle your emergency. 


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