Why do you ask all those questions?

When you call to report an emergency to 911, you may think the Telecommunicator is asking you too many questions. Once we have obtained the address of the emergency, the telephone number you are calling from and the nature of the emergency, we can send someone to help you.

Depending on the type of emergency, the Telecommunicator may need to keep you on the phone to provide further instructions or information until help arrives. The information we gather is helpful to the field units responding to you.

When reporting an emergency try to remain calm so that the Telecommunicator can understand what you are reporting and provide you with the help you need.

Show All Answers

1. What is 911?
2. When do I call 911?
3. When do I not call 911?
4. Why do you ask all those questions?
5. What if I need directions or an address or phone number?
6. What if I do not know my 911 address?
7. What if I need a new 911 address?
8. What about school closings or power and cable outages?